Frequently Asked Questions

How long have you been trading?

Roselands Heating has been trading in Eastbourne as a family run business since 1971.

What are your geographical areas of work?

We mainly operate throughout East Sussex, but currently work from Folkestone to Chichester.

Are your quotations free?

All surveys and quotes for NEW installation equipment are provided free of charge. For surveys undertaken on any equipment that is in use and requires diagnosis, we will charge a quoted hourly rate.

Do your engineers undergo regular training?

Yes, we operate a detailed training matrix for all employees, which incorporates industry related training and health & safety. This is monitored regularly to ensure all engineers stay in touch with changes and updates to legislation and industry advancements.

Do you operate an out of hour’s callout service?

Yes, if you a contracted customer you will be provided with a contact number which connects to our standby engineers. We are on call 24 hours a day, 365 days a year.

Can you tailor a maintenance package to our requirements?

Yes, provided it does not invalidate the manufacturers warranties, we can provide package which best suits a clients requirements.

What insurance do you hold?

We are insured for:
• Public Liability to £10,000,000
• Employers Liability to £10,000,000

What are your payment terms?

For all business entities we offer a 30 day credit account (subject to status). All domestic clients would be required to payment within 14 days of completion. We reserve right to request a deposit amount before undertaking any works.